Tern Rewards Frequently Asked Questions

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About TERN

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1. What is TERN?

TERN is a third-party digital payment facility that allows eligible tenants to pay rent using a UAE-issued credit card. It offers a convenient payment option and the opportunity to earn TERN rewards.

2. Is it mandatory to use TERN?

No. TERN is an optional payment facility. Tenants may continue using the payment method agreed with AWR Properties unless an alternative arrangement is approved.

3. How do I register?

Download the TERN app and complete the registration process. Once AWR Properties receives your request through TERN, the request will be reviewed and you will be notified once it is approved. For more information about the registration process, please visit www.ternrewards.com.

4. Who should I contact about the TERN app?

For assistance with app registration, card setup, login issues, payment processing, rewards or other technical enquiries, please contact TERN directly through the app or visit www.ternrewards.com. AWR Properties can assist only with property-management matters, including approval status, rent schedules and cheque handling.

Existing Tenants and Cheque Handling

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5. I am already partway through my lease. Can I use TERN for the remaining rent payments?

Yes. You may register through the TERN app and request to move the remaining unpaid instalments to TERN. The request is subject to review and approval by AWR Properties.

6. Can I use TERN for only one instalment and pay the remaining instalments by cheque?

No. Once the remaining rental payment schedule is approved through TERN, all instalments covered by that schedule must be paid through TERN. Individual instalments cannot be alternated between TERN and cheque payments.

7. Are there any charges for using TERN?

TERN states that its standard credit-card rent-payment service does not charge a processing fee to the tenant or landlord. However, optional services may carry separate charges, which must be disclosed before the tenant accepts them.

8. What happens to the cheque for a payment moved to TERN?

Your existing cheque remains valid until the corresponding payment has been successfully received through TERN. Once the TERN request is approved and the applicable rental payment is successfully received, the corresponding cheque held for that payment will be automatically cancelled and discarded.

9. Should I cancel or stop my cheque after registering?

No. You do not need to take any action to cancel your cheque. Once the corresponding rental payment has been successfully received through TERN, the cheque held for that payment will be automatically cancelled and discarded. Until then, do not cancel, stop or amend the cheque.

Renewing Tenants

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10. Can I select TERN when renewing my lease?

Yes. Eligible tenants may request TERN as the payment facility for the renewed lease. Please register through the app and notify the leasing team during the renewal process. Approval must be confirmed before the payment arrangement changes.

11. Will TERN be included in my tenancy agreement?

No. TERN is a separate third-party payment facility subject to its own terms and conditions. The tenancy agreement will continue to state the agreed rent, instalments and due dates.

12. Do you still require cheques for renewal?

Yes. You can either submit one undated cheque for the full rental amount as security, or submit quarterly rent cheques for the applicable instalment amounts, dated according to the payment schedule in your tenancy agreement.

Payments and Support

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13. Can I change my payment dates or instalment amounts through the application?

No. TERN must follow the payment schedule in the tenancy agreement. Tenants cannot independently change contractual instalment amounts or due dates through the application.

Any requested change must first be raised with AWR Properties and will be subject to approval.

14. What happens if a TERN payment is unsuccessful?

TERN will contact you regarding the payment status and will coordinate with you within 48 hours. If TERN cannot reach you or the payment remains unsuccessful, TERN will notify AWR Properties for further action. Your obligations under the tenancy agreement continue to apply.

15. Can I change my registered credit card?

Card changes and card-management requests must be completed through TERN. Please contact TERN directly for guidance before your next scheduled payment.

16. Who should I contact for help?

Contact TERN for app, registration, card, rewards and payment-processing enquiries at www.ternrewards.com. Contact AWR Properties for tenancy terms, approval status, rent schedules, renewal arrangements and cheque-related matters.

Note: Registration through TERN does not by itself amend the existing payment arrangement. Any change becomes effective only after review and approval by AWR Properties and successful receipt of the applicable payment through TERN.