Privacy Policy

Our Policy

Al Rostamani Real Estate Co LLC ("we", "our", or "us") respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, including what information we collect about you, how we obtain your information and how we use your information on any of our media platforms, including but not limited to websites, portals, guest Wi-Fi, mobile applications ("Platforms"). 

If you register as a user, review or upload content, or otherwise use the Platforms, you are specifically and willingly consenting to the use of any personal information you have provided to us as set out herein in this Privacy Policy.

Data collection and use 
When you use the Platforms, you agree and understand that we may automatically collect certain personal data with or without your explicit consent pursuant to applicable laws and regulations. The Personal Information that we collect will depend on the Platforms that you are using. The information we may collect from you includes:

• Information establishing your identity (e.g. username, password, name, address, email address, contact telephone numbers, passport copy, visa copy, Emirates ID copy, trade license, power of attorney, third party no objection letters, undertaking letters and other information forms);
• Financial information (e.g. credit/debit card details and other bank details);
• Information relating to potential tenants (e.g. current property situation, property purchase/rental budget, property purchase/rental preferences);
• Information required to complete a tenancy application (e.g. information establishing your identity, trade license, power of attorney, undertaking letter and other information forms);
• Information relating to background checks (e.g. date of birth, official photographic identity confirmation and other documents deemed necessary);
• Information relating to your use of this website (e.g. domain name, IP address and cookies); and
• Any information you independently choose to provide to us (e.g. if you send us an email or call us).
  

How do we obtain your information

We may collect your information during the course of our relationship with you and we will only use your personal information in accordance with applicable data protection law. We may obtain this information from a variety of sources, including:

• From you (for example, when you make an inquiry about a property, or wish to rent a property, when you use our website, send us emails or otherwise provide us with your personal information);
• From suppliers, such as management companies; and
• From real estate agents.
  

How we use your information?

We may use or process your personal information for the following purposes:

• To provide you with information about our properties and other information that we think may be valuable to you;
• To facilitate the management of our properties and any rental agreement between us and you;
• To personalise our properties and content to you and your geographic region (including but not limited to advertisements and promotions);
• To respond to any queries, requests, or comments that you may have;
• To review, develop and improve the services which we offer; and
• To comply with legal obligations.
  

On what basis we use your information

We use your personal information on the following bases:

• For legitimate interests purposes. Using your personal information helps us to operate, improve and minimise any disruption to the services that we may offer to you. We also have a legitimate interest in sending you information on the properties we believe will be of interest to you, if you are a potential tenant or purchaser;
• Because the information is necessary for the performance of a contract with you or to take steps at your request to enter into a contract;
• Because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose); and
• To comply with any legal and regulatory obligations.

With whom do we share your information?

We will only disclose or transfer your personal information for the purposes set out in this Privacy Policy to:

• Third party service providers and sub-contractors who provide a service to us (including but not limited to property management companies and contractors (such as maintenance contractors or inventory inspectors), marketing and advertising, data processing, IT and office services);
• Any member of the group (including affiliates and subsidiaries) ; and
• Any competent authorities if we are legally required to comply with a request for data.

We will ensure such parties process your personal information in accordance with our instructions and with an adequate level of protection.

Please note that our Platforms are hosted on servers in various regions and that some of the aforementioned affiliated companies and third parties may be located outside the United Arab Emirates (UAE) in jurisdictions without equivalent data protection laws. Therefore, you agree and acknowledge that your personal information submitted by you on any of our Platforms may be available for use, review, and transfer by us, our affiliates, service providers, and other third parties in the UAE and other countries for the purposes described above. By submitting your information, you consent to its collection, transfer, and use by us, our departments, affiliates, and certain third parties both within and outside the UAE.

Cookies

Cookies are small pieces of information that your browser stores on your computer when requested by a website.

We request your browser to store a cookie when you access our website and may request your browser to store one or more cookies when you make a request for information about a property, or register yourself on our website for the purpose of leasing or purchasing property. For further information on the cookies that we collect, please see section 7 of our Website Terms of Use on this link: https://www.awrproperties.ae/terms-and-conditions

Data retention

We will keep your data only for as long as is necessary to respond to any queries or complaints, to improve the services that we offer to you or to comply with any legal obligations to which we may be subject.

Requests

You may make the following requests to us and we will do our best to accommodate such requests, where possible:

• Access your data – request a copy of your personal information that we process about you;
• Rectify your data – request us to amend or update your personal information where it is inaccurate or incomplete;
• Erase your data – request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected;
• Restrict your data – request us temporarily or permanently to stop processing all or some of your personal data; and
• Object to the use of your data – at any time, object to us processing your personal information where it is based exclusively on our legitimate interests (see above) or for direct marketing purposes.

For any of the above, please email us at info@awrproperties.ae or send postal mail to the following address:

AL ROSTAMANI REAL ESTATE CO LLC

Al Ittihad Road

PO Box 2128

Tel 800-AWRP (2977)

We may require further information from you in order to carry out any of the above requests. We may ask you to provide proof of your identity.

Security

We are committed to protecting the information you provide us. We have implemented reasonable security policies, rules and technical measures designed to protect the personal data that we have under our control, in accordance with applicable laws.

While our security measures are designed to reasonably prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we strongly advise you to take precautions and avoid uploading or communicating sensitive or confidential information via our website or any of our Platforms.

You agree and consent that we shall not be liable for any loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal information.

Hyperlinks

Our websites may provide links to third-party websites for your convenience. If you access those links, you will leave our website. We do not control those websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Policy does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third-party company's privacy policy. We shall not be responsible for the privacy practices of any third-party websites or services linked to or from the Platforms. We disclaim all liability for the content and practices of websites or platforms operated by other entities. 

Notification of changes

We may be required to update or change our Privacy Policy from time to time, at our sole discretion. We will upload an updated Privacy Policy on this website. If there are any significant changes to the Privacy Policy (e.g. if we decide to use your personal information in a manner different from that stated at the time it was collected), and if you are registered on any of our Platforms, we will notify you by way of an email. By continuing to use our Platforms after notification, you consent to the updated Privacy Policy. 

Contacting us

This Privacy Policy sets out in broad terms how we handle your personal information and safeguard our privacy.

If you have any questions relating to our Privacy Policy send postal mail to the following address:

AL ROSTAMANI REAL ESTATE CO LLC

Al Ittihad Road

PO Box 2128

Tel 800-AWRP (2977)